Henry Wag Order and Delivery:

Henry Wag

Order and Delivery Guidance:

Order Process: –

When we receive your order, you will automatically be sent a confirmation email confirming your order. We aim to process and ship your order within 48 hours of receiving it – please be aware our working days are Monday -Friday. For example, if an order was placed on a Friday evening, we would receive the order Monday morning and the 48 hours would begin at that point. Once your order is dispatched an email will be sent to you to confirm your order is on its way.

Delivery: – We currently only ship our products within the United Kingdom. We have three delivery price bands depending on the product you’ve selected. The delivery cost for each product will be listed on each product page under the delivery tab.

Parcel Size

Standard Delivery UK Mainland

Standard Delivery UK Non Mainland

Small

£3.50

£3.95

Medium

£5.50

£11.95

Large

Extra Large

£14.50

£17.50 

£21.95

£38.95

We offer free standard shipping on orders over £40.00, however, delivery costs will still be incurred at the rates stated above for orders being delivered to the Highlands, Islands and Northern Ireland. We use Royal Mail tracked service or a suitable courier to deliver your order. Delivery guidance is 2 to 3 working days.

When the courier is not able to deliver your parcel, they will leave you a card either offering a re-delivery at a time to suit you or advising where your parcel is being held, pending collection. If you do not receive your order within 3 working days of being advised it’s been dispatched, please contact us on 01594 810990 or enquiries@henrywag.com where we will be happy to update you regarding the progress of your order.